Welcome to Online Emirates eVisa

By using Online Emirates eVisa, you agree to our Terms and Conditions. We encourage you to read all the information presented on this website carefully before using our visa processing and assistance services.

These Terms & Conditions ("Terms") form a binding agreement between you (the user) and the operator of onlineemiratesevisa.com, which is:

• Company Name: HADAF AL MUTEENA TRAVEL AND TOURISM L.L.C
• Commercial License No.: 1078025
• Registered Office: Office No 25, Silver Home Building, Abu Hail, Deira, Dubai, UAE

These Terms apply to the use of onlineemiratesevisa.com, including its website, subdomains, and related services.

By accessing or using our website and submitting a visa application through our platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, please do not use our services.

You are responsible for providing accurate, complete, and up-to-date information when submitting your visa application.

The applicant must ensure that:

• All personal information is correct.
• Passport details are entered accurately.
• Uploaded documents are genuine, valid, and readable.
• The passport meets the applicable UAE entry requirements.
• Any required information requested by the relevant authorities is provided.

Online Emirates eVisa is not responsible for delays, rejection, or other consequences resulting from incorrect, incomplete, misleading, or fraudulent information or documents submitted by the applicant.

Visa processing times displayed on our website are estimated processing times and may vary depending on the relevant UAE immigration authorities, application volume, document verification, public holidays, weekends, or other circumstances outside our control.

Where an express or urgent processing service is available:

• Express applications are generally processed within the timeframe stated on the relevant service page.
• Processing time begins after we receive the required information, documents, and successful payment.
• Applications submitted outside our stated working hours may be processed on the next working day.
• Meeting the estimated processing time does not guarantee visa approval.

Online Emirates eVisa is not responsible for travel-related losses, including but not limited to:

• Flight cancellations
• Flight delays
• Missed flights
• Hotel or accommodation charges
• Travel itinerary changes
• Airline restrictions
• Border or immigration decisions

Customers are advised not to make non-refundable travel arrangements solely based on an expected visa processing time or pending visa application.

Online Emirates eVisa collects personal information such as your name, email address, phone number, passport details, nationality, photographs, and other documents required for visa processing.

This information is used for purposes including:

• Processing your visa application
• Communicating with you regarding your application
• Providing customer support
• Completing payment and transaction-related processes
• Meeting applicable legal or regulatory requirements

We take reasonable measures to protect your personal information.

Where necessary to provide the requested service, information may be shared with relevant UAE immigration authorities, payment service providers, technical/service providers, or other authorized parties involved in processing your application.

Credit/debit card details are not stored on our servers where payment is processed through third-party payment providers.

Use of this website and submission of an application also indicates acceptance of our Privacy Policy.

• Prices displayed on onlineemiratesevisa.com may change before an application or order is confirmed.
• The total payable amount will be shown to the customer before payment.
• Government fees, service fees, payment processing charges, or other applicable costs may vary.
• Any additional charges, where applicable, will be communicated before they are charged.
• Payments must be successfully completed before the application can proceed.
• Payments may be made using the payment methods available on our website.
• If a payment is declined, cancelled, reversed, or otherwise not successfully completed, processing of the application may be delayed.

Visa approval is solely at the discretion of the relevant UAE immigration authority.

No refund will be provided for delays caused by:

• UAE immigration authorities
• Government processing
• Incorrect or incomplete information
• Invalid or expired documents
• Missing documents
• Applicant-related delays
• Public holidays or circumstances outside our control

Where a refund is applicable under a specific service, the refund will be handled according to the refund terms displayed for that service at the time of purchase.

If an express or urgent service includes a specific service-fee refund commitment, the refund will apply only to the eligible express/urgent service fee, and not necessarily to government or visa fees.

Any refund request must be submitted through our customer support team with the relevant application or order reference number.

The eligibility of a refund will be determined according to the specific service terms applicable to the customer's order.